Terms and Conditions
Frequently Asked Questions
We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning, that particular area will be re-cleaned prior to our departure. In order to assure satisfaction, we ask that clients be available upon completion to conduct a full walk through with our staff to ensure it meets your satisfaction. If a client is unable to be home upon completion, before/after photos will be taken. A note will also be made on your file so that we know to pay particular attention to any issues noted next time around. All of our cleaning service charges are final.
How do I schedule an appointment for my home or for my business?
You may schedule your appointments directly online. We'll contact you to confirm your appointment that same day.
How do I pay for my services?
All payments are easily done online using a major credit card or Visa Debit card. As part of the booking process, we’ll have you set up payment through our fully encrypted credit card processing system. You can then change the card on file, add a tip (if desired), and receive paid invoices digitally after the cleaning is complete. Payment is due at the time of booking.
What if I have pets?
We love pets and are a pet friendly company. We just ask that if your pets are home, that they are not in the same room as the cleaners when they are working. We suggest setting aside one room that the cleaners do not service as a place to make your pets comfortable during our visit.
Arrival and Parking
We look forward to servicing all of our clients. In order for that to be possible, our team must be able to park within a 2-3 minute walking distance from the parking space to the home/office space. Please be sure that you are in an area that has free parking or arrange for parking prior to your cleaning specialist's arrival. If metered parking is the only option, then the client is responsible for the cost of the meter. Please be mindful that some cleaners will have heavy equipment.
Scheduling and Rescheduling Policy
We understand that sometimes schedule changes are necessary. You can reschedule or cancel your service without a penalty 48 HOURS before your scheduled cleaning. Any rescheduling requests made within 48 hours of your confirmed scheduled cleaning will require a $25 rescheduling fee at the time of rescheduling. Please understand that once your appointment is booked, we save your reserve your spot. All scheduled appointments that are cancelled within 48 hours of your scheduled cleaning are subject to a cancellation fee. If you decide to cancel your appointment within the 48 hours of your appointment, there will be a 50% cancellation fee. Appointments that are not cancelled within 12 hours of the scheduled time cannot be refunded under any conditions and will be billed at the original rate.